How do I deposit?
You need to register to the site and login to make a deposit. If you do not have an account, please register now.
If you have a problem opening the 'Banking' page - click here.
There are 2 different ways to make a deposit:
1.From your 'My Account' Page:
Once you have logged in, there is a box that says "Deposit". Click on it and follow the instructions.
2.From the 'Game Lobby':
If you are already logged in and playing there is no need to go back to the home page to deposit! At the top of the page in the lobby is a button called "Banking" Click on it in order to deposit!
Once you have clicked, a new screen will open. Enter your details
and click "Deposit".
Is it safe?
Polo Bingo is powered by software belonging to Brigend Limited which is a wholly owned subsidiary of 888 Holdings Plc. Limited.
How can I set deposit limits?
Setting deposit limits allows you to control your spending better. Go to "Banking" either through the game lobby or from your account page.
On the cashier window that opens you can choose the "Deposit Limits" option and simply set you deposit limit per day / week / month.
Do I get a bonus when I join Polo Bingo?
Yes! First time players will receive a dazzling welcome bonus of 200% on their first deposit.
That means that when you make your first deposit on the site, you get up to £100 to play bingo!
Are there any other bonuses available to me?
Yes again! We love to dish out bonuses so make sure you check your My Offers area for your daily treat!
When can I cash out my money?
If you wish to withdraw your winnings, you can request to cash out at any time. Just go to the banking section on your account
page seen below or click on the "Banking" Button in the games' lobby.
If you are in the games lobby and have clicked 'banking', the cashier will open. Select "withdrawal" and your payout
request will be processed after 48 hours. You can also cancel a cashout request at any time within those 48 hours.
In order to read our withdrawal Terms and Conditions CLICK HERE.
Source Of Funds
I have been asked to provide information regarding the source of my funds that I use with you, is this a genuine request?
Yes, this is a genuine request that we will make from time to time.
Why am I being asked to provide proof of where my money has come from?
As a betting operator, licenced and regulated to trade in the UK, we are obligated to know that the source of the funds that customers use to play with us is legitimate. Therefore at times when certain limits and thresholds are reached it may be necessary for us to ask customers to provide evidence to confirm the source(s) of funds they use. This information is not shared with any third parties and is only used as an internal reference for ensuring our customers are gambling responsibly and in line with their available finances.
We understand that this may be the first time you have been requested to share such personal information but it is a clear licencing requirement from the Gambling Commission of Great Britain. The Two Fat Ladies site is not alone in seeking this type of information from customers, and it is likely that other betting operators will also request this information from you when your spend/play reaches equivalent levels.
What information should I send?
We will need evidence to identify and support the source and value of the funds you use to bet/play with. This could be
- Proof of earnings: Payslip/Director remuneration/Dividends/Pension
- A bank statement/savings account that clearly shows consistent incoming values from an identifiable source
- A Trust deed clearly showing a consistent entitlement to funds
- An account statement showing funds recently won from another company
- Dated proof of an award/payment made to you
- Other clear evidence that would support "affordability" in relation to your business with us.
How will the information be used?
We would like to assure you that any information provided will be treated with the highest confidentiality. We have a dedicated team who work securely to review and assess the information you share to ensure your documentation meets the requirements that will enable you to continue to enjoy playing on our sites. The information you provide is solely used to confirm that the money you used to play comes from legitimate sources. At no point is the information shared with third parties. We understand that you may find this intrusive and we also understand that some of our customers may have quite complex financial affairs which make this difficult to comply with. However, we must adhere to the Gambling Commissions licencing requirements.
What will happen if I do not send in proof of my source of funds?
Unfortunately if you cannot provide us with sufficient information, you will not be able to continue playing on our sites. If at any point you do decide to share the required documentation to prove your Source of Funds, then we will, of course, gladly welcome you back to our sites.
How do I send my documents to you?
Please ensure that you include your username and/or account number with any documents that are sent to us.
By using the cashier
- You can upload documents through the cashier. In PC visit the tab on the left hand side named 'More', click on "ID Verification" and upload your document.
- On mobile click on 'Deposit', on the bottom tab named 'More', click on "ID Verification" and upload your document.
By email
- Take a photo of the entire document with your camera phone or tablet (don't cut off the corners)
- Open your email account on your mobile/tablet
- Attach the photo to a 'New' email
- Enter: Customersecurity@cassava.net in the 'To' address bar at the top of your email and press 'Send'
Who is Cassava?
Cassava Enterprises (Gibraltar) Limited is licensed to offer online gaming services by the Government of Gibraltar (License Number 022), regulated by the Gibraltar Gambling Commissioner under the laws of Gibraltar, and makes no representation as to legality of such services in other jurisdictions.
Cassava Enterprises (Gibraltar) Limited is incorporated in Gibraltar, which is part of the European Union.
Our services in the UK are operated by 888 UK Limited, a company incorporated in Gibraltar, which is licensed and regulated by the Great Britain Gambling Commission.
Our services in European Union member states (except for states in which our services are provided under a local license) and European Free Trade Association member states are operated by Virtual Digital Services Limited, a company incorporated in Gibraltar which is part of the European Union.
Virtual Digital Services Limited operates under the auspices of a gaming license provided under the laws of Gibraltar.
Our address: 601-701 Europort, Gibraltar.
We encourage responsible gambling and support GamCare.
What are Loyalty Coins?
Polo Bingo rewards its players with Bingo Coins which can be converted into free bingo tickets and real cash prizes!
These can be won through various ways including Chat Games and Facebook games.
Read more on how to get more Bingo Coins here //www.polobingo.com/skin/loyalty.php
Where do I redeem my Bingo Coins ?
On the account page under "My Account" is a button labelled "Redeem Coins ". Click on this and choose how many of
your Coins you would like to redeem!
Once you have clicked on "Redeem Coins " the screen below will appear and you can choose how many Coins you would like to redeem! Click "Submit" to redeem...
I forgot my Login details
On the home page in the top right corner is a link that says "Forgot login details".
Click that and then enter your email address and we will email your username and password to you!
I can't open Games or Banking?
When entering the Game lobby, some of the games and banking features open in a pop up window, so if you encounter
problems viewing them, it might be because your computer is blocking popup windows. Simply check that your internet
browser is not blocking pop-ups.
How? Click 'Tools' in your browser, then turn OFF the Pop Up Blocker.
Or click on the 'Pop up Blocked' message on top of your screen
and choose 'Always allow pop ups from this site'.
What happens if I have purchased my cards and then get disconnected from the game?
As soon as your cards are purchased, you are in the game regardless of your connection status.
The game outcome is generated at our servers and if one of the cards you have purchased is a winner,
then you will win. If you get disconnected for any reason and you have purchased cards, then check your
Transactions History in your My Account page to see if you have won.
Why can I not connect to the chat server?
Our chat servers may be down from time to time, but this is not frequent. Often, if your computer is behind a firewall,
the firewall will not allow our chat servers to send messages to you. Firewalls vary on different computers but basically
what you need to do is add us to your White List.
Can I keep my card numbers from game to game?
Unfortunately not. In keeping things fair, all cards are randomly generated at the time you request them.
If you do not like the numbers of your issued cards, you can simply click the GET NEW CARDS button to get issued with a new batch.
If you've requested a withdrawal of your funds but still fancy playing during the first 48 hours, you can reverse your
withdrawal request. Head to the Cashier (either from within the lobby or on the My Account page) and click on Reverse
Withdrawal to see the Banking pop up box. Click 'Reverse' and select any uncompleted withdrawal request and hit Submit.
This will automatically send your requested money back into your bingo account so you can continue playing!
How do I get support?
Feel free to contact us with any questions or support issues. We recommend that customers print out all transaction data, rules of the game, terms and conditions
and payment methods and keep them in an easily accessible place.
Can I get help from inside the lobby?
Yes! There are two ways!
1. If you go to the top right hand corner and click on the "?" then a window will pop up with all frequently
asked questions or an option to fill in an email request.
2. If you are already playing a game at PoloBingo then at the top of the chat box at the right hand side is
a line saying "Chat room:", click on the drop down tab next to it and select "Help"
Promotion Codes are special codes rewarding you with bonus money.
They are usually sent by emails, given in the chat rooms and/or on our facebook fan page
Promotion codes should be inserted by you in the cashier when you make a deposit.
Once you finalise your deposit you will get the bonus according to the terms of the promotion.
Polo Bingo's VIP Programme
Being part of our Polo Bingo family means you already get loads of treats and perks but as a VIP you get the upgraded treat pack!
To be part of the VIP fun and perks all you need to do is carry on playing your favourite games and when you reach
a total of £500 in deposits you'll automatically become a VIP!
To find out more about our VIP benefits click here .
How do I become a VIP?
A player automatically becomes a VIP when their total deposits reach £500. To become a VIP all you need to do is
continue playing your favourite games and before you know it, you'll be getting the VIP treatment!
How will I know I am a VIP?
Once you reach the VIP status, you will receive an email detailing the full benefits' package and informing
you of all your new available extras.
How long does my VIP membership last for?
Once a VIP, always a VIP! The benefits package is fixed for as long as you stay a member of the site.
Our VIP newsletter - 'VIP - Weekly Wowsers' will come straight to your inbox to let you know about any and
all of our amazing exclusive VIP promotions.
Adding Polo Bingo to your Safe Senders' list
If you add Polo Bingo to your 'safe' list of email addresses that you are happy to receive emails from,
you will ensure that all our promotional emails go straight into your inbox, not your spam or junk folders.
To turn off your anti-spam filters, go to your email now and change your settings. This way you will get all
our fun information on special offers, news updates and more!
How do I know the bingo games are fair?
To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure consistently random results.
Whether it's the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel,
in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is truly random.
The system has been rigorously tested by running millions of rounds and examining their results.
The system is also systematically tested by PoloBingo.
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